Sports / Casino
bat44 collects only the account and transaction data needed to run your wallet, process payments through Upay and Bank Transfer, and keep your account secure. What we collect, how we store it, and what choices you have are set out clearly in this policy — access and eligibility depend on your local law and the eligible regions we serve.
This policy applies to every piece of information bat44 handles when you register an account, log in, make a deposit or withdrawal, or contact support. We collect data in three main ways: directly from you when you fill in account fields; automatically when your device connects to our site (browser type, session identifiers, IP range); and from payment processing when you use Upay or Bank Transfer to fund your wallet. We do not sell your personal data to third parties, and we do not share it beyond what is necessary to operate your account, verify your identity, or comply with applicable jurisdiction requirements. Retention periods follow the obligations of the regions where we are authorised to operate — which means how long we hold your records depends on local law and your account status. If you close your account, certain records are kept for the minimum period required by applicable rules before deletion. Cookies help us maintain your session and remember your preferences across visits; you can manage cookie settings through your browser. All payment data linked to Upay or Bank Transfer transactions is handled under the security controls applied to those rails. Questions about how your data is handled can be directed to our support team at any time.
Not every data interaction falls under this policy in the same way. Understanding what is and is not covered helps you know where to direct a question.
Login credentials, session tokens and account profile fields are fully covered. Any data you enter into your bat44 account — name, contact details, wallet preference — falls within this policy and is subject to the rights and controls described here.
Payment records created when you deposit or withdraw via Upay or Bank Transfer are covered. We hold transaction references and amounts for the minimum period required by the applicable jurisdiction. We do not store full payment instrument details beyond what the payment rail requires.
Anonymous browsing of game categories, sports markets or static pages is subject to session-level data only — no personal profile is built from unauthenticated browsing. Logged-in behaviour may inform account preferences shown in your dashboard.
Links to external payment platforms, identity verification providers or game studios operate under their own policies. We are not responsible for data practices on pages or services outside bat44's own domain. Check the privacy terms of any third-party service you use alongside your account.
You have practical choices about how your data is held and used. Reviewing what we hold is straightforward: log in, go to your account settings, and check the profile and contact sections — those fields show exactly what personal information is stored against your account. If any detail is incorrect, you can update it directly from the same settings page, or contact support and we will correct it within a reasonable period. Closing your account is a formal request that triggers our data-retention review; we will confirm what is deleted immediately and what must be held for a minimum period under applicable rules. You can also ask us a question about any aspect of this policy at any time — there is no formal process required to ask, only to act on a deletion request. Where local law in your eligible region grants additional rights, those apply on top of what is described here, and we will honour them.
Log in and open account settings to see the personal fields we hold. The profile section shows name, contact details and wallet preferences as currently stored.
Edit any incorrect field directly in settings, or raise a correction request with support. We action correction requests once identity is confirmed through your account login.
Reach support by live chat or email for any question about this policy. No formal form is needed — a plain-language message describing your question is enough for us to respond.
A closure request starts the deletion and retention review process. We will tell you what data is removed immediately and what is held for the minimum period required under applicable jurisdiction rules.
If you have a question about how your data is handled, the fastest route is through the contact channels visible when you are logged in to your account. Choose the channel that suits the urgency of your query.
Open the chat widget visible on the site when logged in. Describe your privacy question directly — no ticket number is needed to start the conversation.
Send your question to the support address published in your account's help section. Include your registered account identifier so we can locate your records without asking for sensitive details.
For routine corrections to your profile fields, the account settings page lets you update your details without contacting support. Changes take effect once saved and confirmed through your logged-in session.
bat44 applies security controls to account data and payment records to limit access to authorised processes only. Here is how the key areas are handled.
Account and transaction records are stored on secured infrastructure. Access is restricted to operational processes that need those records — payment matching, identity verification and support case resolution. We do not allow marketing or analytics use of individual transaction records without your consent.
Session cookies keep you logged in across pages during a single visit. Preference cookies remember display and language settings. You can clear or block cookies through your browser settings; doing so may affect how your account session behaves on next login.
How long we keep your data depends on your account status and the rules of the eligible jurisdiction. Active accounts retain data for as long as the account is open. Closed accounts are subject to a minimum hold period set by applicable requirements, after which data is deleted or anonymised.
When this policy is updated, we publish the revised version on this page with the effective date shown. Continued use of your account after a published update constitutes acceptance of the revised terms. If you disagree with a change, contact support or close your account before the effective date.
Common questions about how bat44 handles your personal data, what rights you have, and how to act on them.
We collect the details you enter during registration — name, contact information and the payment method you choose, such as Upay or Bank Transfer. We also record session data like your IP range and browser type automatically when your device connects to the site.
Transaction references and amounts are stored under the security controls of the payment rail you use. We do not store full instrument details beyond what the rail requires for processing. Records are held for the minimum period set by applicable jurisdiction rules and then deleted or anonymised.
Log in and open account settings to view the personal fields stored against your profile. If you need a broader record of your transaction history or want to confirm what data categories we hold, contact support by live chat or email and we will assist you.
Open account settings while logged in and edit the relevant field directly. If the field is locked or the correction involves identity details, contact support with your account identifier and the correct information. We will process the change once your account identity is confirmed.
We share data only where necessary — with payment processors handling your Upay or Bank Transfer transactions, with identity verification services where required, and with any authority entitled to request records under applicable local law. We do not sell personal data for marketing purposes.
Closing your account triggers a review under this policy. Data that is not subject to a minimum retention requirement under applicable jurisdiction rules is deleted. Data that must be held under local law is kept for that minimum period and then removed. We confirm the outcome when we process your closure request.